ConvertPilot vs Tidio: what each one costs, and what the price includes.
Tidio is the closest comparison: both have a free plan, both put an AI on website chat and email, both run a shared inbox. The difference is in what the paid plan costs and whether the AI replies are inside it.
Tidio figures read from www.tidio.com/pricing/ on 15 September 2026. ConvertPilot figures are the current plan table.
Plus, $8.99 a month
250 AI replies per 30 days, includedStarter, $29 a month
Checked www.tidio.com/pricing/| Side by side | ConvertPilot | Tidio |
|---|---|---|
| Free plan | Yes: full AI on chat and email for the first 50 customer messages | Yes: 50 conversations, 50 AI conversations one time |
| First paid plan | Plus, $8.99 a month | Starter, $29 a month |
| AI replies on the first paid plan | 250 AI replies per 30 days, included | 50 one-off, then metered separately |
| Per-reply AI fee | None on any plan | AI conversations billed separately |
| Plan with WhatsApp, Instagram, Messenger | Premium, $17.99 a month | Not on Starter; higher plans |
| Team seats on the first paid plan | 10 | Not stated on the plan card |
| Why this reply trace on AI answers | Every plan | Not offered |
What Tidio publishes
Tidio, in its own terms.
- Free plan. Free plan: 50 billable conversations and 50 Lyro AI conversations, one time.
- First paid plan. Starter, $29 a month, 100 billable conversations, 50 Lyro AI conversations one-off.
- How the AI is billed. AI conversations are metered separately from human conversations on paid plans ("pay separately for AI and human conversations").
- Channels. Live chat channels on Starter; messaging channels on higher plans.
- Above that. Growth from $59 a month (250 conversations); Plus $300 a month.
What ConvertPilot publishes
Four flat plans. No per-reply fee.
Free
50 customer messages, then upgrade, 5 seats
Free
Plus
250 AI replies per 30 days, 10 seats
$8.99 / mo
Premium
1,000 AI replies per 30 days, 20 seats
$17.99 / mo
Enterprise
2,000 AI replies per 30 days, 35 seats
$59.99 / mo
Every plan includes the Why this reply trace, human handoff, bookings with Stripe, and the iOS and Android apps. Full plan table
Where Tidio is the better choice
Tidio publishes a visitor list, chat flows automation with a visual builder, and a larger integrations catalogue. If you want proactive chat flows triggered by visitor behaviour, Tidio has a dedicated product for it.
Try the cheaper one first.
The Free plan runs the full AI on website chat and email. Paid plans from $8.99 a month, flat.
Your business. Your voice. One connected inbox.