One shared inbox. Every channel, one thread per customer.
Website chat, email, WhatsApp, Messenger, Instagram, Telegram and SMS arrive as conversations in a single list. Open, pending, snoozed, closed, spam and archived are one click apart, and every message the AI or a teammate sends is in the same thread.
- Free plan, no card
- Paid from $8.99 a month
- iOS and Android
Inside the product
The ConvertPilot inbox
Real product Demo data shown in the complete workspace.
One inbox
Every channel in one place, one thread per customer.
- 01
Unified conversations
One thread per customer across channels, with the channel shown on each message. Reply on the website, by email or on the channel the customer used.
- 02
Statuses, assignment and priority
Open, pending, snoozed, closed, spam, archived. Assign to a teammate, set priority from low to urgent, snooze for an hour or until tomorrow morning.
- 03
Currently viewing
See the page the visitor has open while they type, so the reply matches what they are looking at.
- 04
Attachments with a security scan
Customers can send photos and documents. Every file is scanned before anyone on your team opens it.
- 05
Internal team chat
Direct messages and groups for your team, in the same app, so a question about an order is one click from the order.
- 06
Notifications and digests
Email alerts for new messages, a daily AI suggestion digest, and a digest of unread and assigned conversations.
Where it fits
Part of one workspace.
Shared inbox is one screen of the same console that runs the AI, the shared inbox, bookings and the mobile apps. Nothing here is a separate product or a separate bill.
Common questions
Website live chat and email on every plan. WhatsApp Business, Facebook Messenger, Instagram, Telegram and SMS on Premium and above. Each conversation shows its channel and stays in one thread per customer.
Put shared inbox on your site today.
The Free plan runs the full AI on website chat and email. No card.
Your business. Your voice. One connected inbox.