Every conversation.
Taken care of.

ConvertPilot is an AI agent and a shared inbox for customer conversations. It answers questions on your website chat, email, WhatsApp, Facebook Messenger, Instagram, Telegram and SMS using your own pages, products, orders and rules, captures leads, and hands a conversation to your team the moment it needs a person.

Shopify stores install it from the Shopify App Store, Wix sites from the Wix App Market, and any other website adds one script tag for the chat widget. The console, the AI and the mobile apps are the same on every platform.

It reads the pages of your website, your product catalogue and recent orders on Shopify and Wix, the facts you add to the knowledge base, your training rules and your custom instructions. Every reply shows which of those it used under "Why this reply".

Yes, within the limits you set. It answers routine questions instantly, stays inside your rules for pricing, shipping, returns and tone, pauses itself when a teammate joins, and asks for a person when a customer does or when an answer would need judgement. You can switch the AI off per channel or per conversation.

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in the inbox with the full history. Outside your online hours the widget shows your away message so the customer knows when someone is back.

The full AI agent on website chat and email, training rules, knowledge base, widget customisation, labels, suggestions and five team seats. It covers the first 50 customer messages; after that you pick a paid plan. No card is needed to start.