Which plan includes SMS?

SMS is only available on the Custom plan. It is not included on Free, Plus, Premium or Enterprise. Contact us to scope it as part of your project.

Does the AI answer on SMS?

Yes. The same AI answers on SMS as on your website chat, from your pages, products, orders and training rules, and hands off to your team in the shared inbox when it cannot.

Can my team reply to SMS from the mobile app?

Yes. The iOS and Android apps carry every channel, with the channel marked on each conversation and push notifications for new messages and handoffs.

SMS Customer Support Inbox With AI Replies

Inside the product

Connect every channel from one workspace.

Real product Complete demo workspace, shown as it is.

convertpilot.dudelemon.cloudChannel settings

How it connects

SMS, connected in a few minutes.

Available on the Custom plan. Talk to us and we set up the number as part of your project.

Once connected, messages on SMS arrive in the same shared inbox as everything else, with the channel marked on each conversation. The AI answers what it can from your pages, products and orders, and hands off to your team when it cannot.

01
Connect SMSAvailable on the Custom plan. Talk to us and we set up the number as part of your project.
02
Keep one customer historyEvery message, order, note, and preference stays attached to the contact.
03
Let the AI answer, or step inThe same rules, sources, assignments, and handoff controls work on every channel.