The ConvertPilot workspace
AI chatbot, live chat and shared inbox.
Less to manage.
An AI agent, a shared inbox, and all the context behind every customer. Everything in place for your whole team.
One inbox. A clear head.
Bring every customer conversation into a shared workspace. Give AI and your team the same history, so every reply picks up where the last one left off.
The real ConvertPilot console, with demo data.
Unified conversations
One thread per customer across channels, with the channel shown on each message. Reply on the website, by email or on the channel the customer used.
Statuses, assignment and priority
Open, pending, snoozed, closed, spam, archived. Assign to a teammate, set priority from low to urgent, snooze for an hour or until tomorrow morning.
Currently viewing
See the page the visitor has open while they type, so the reply matches what they are looking at.
Attachments with a security scan
Customers can send photos and documents. Every file is scanned before anyone on your team opens it.
Internal team chat
Direct messages and groups for your team, in the same app, so a question about an order is one click from the order.
Notifications and digests
Email alerts for new messages, a daily AI suggestion digest, and a digest of unread and assigned conversations.
Helpful by nature. Yours by design.
Your pages, your products, your rules. An AI agent that answers with context and shows you the sources behind every reply.
The real ConvertPilot console, with demo data.
Grounded replies
Answers come from your pages, products, orders, knowledge base and rules, not from a generic model guessing.
Why this reply
Every AI message opens a trace: what it remembered about the customer, the sources it used, and which of your rules applied.
Training rules
Teach exact answers with trigger and response pairs for the questions that must always be answered one way.
Knowledge base and custom instructions
Add facts, policies and tone. The agent uses them on every channel.
Human handoff
The agent pauses when a teammate joins or when you switch it off for a conversation, and it asks for a person itself when a customer does or when a reply would break one of your rules.
Live translation
Detects the customer’s language, replies in it, and shows your team a translation of every message.
Spam and scam flags
Messages that look like spam or a scam are flagged before they cost your team time.
Self-writing FAQ
The agent drafts FAQ entries from the questions customers actually ask; you approve and publish them with the FAQ embed.
Turn a question into a next step.
Look up orders, recommend the right product, and capture the details that make a follow-up personal. Store data stays close to the conversation.
The real ConvertPilot console, with demo data.
Order status and tracking
Looks up the order, reads the fulfilment state and gives the tracking details, without a person.
Product cards in the chat
Recommends products as shoppable cards with price, image and a Shop Now button.
Lead capture
Captures name, email and phone when the moment is right, and labels the contact for follow-up.
Contact profiles
Orders, labels, notes, memories and custom fields on every contact, built up automatically from the conversations.
AI tagging
Price objection, high purchase intent, shipping question, sizing and fit: tagged as they happen and synced to your CRM.
Suggestions
The assistant thread proposes follow-ups, knowledge gaps to fill and pages to add, with one-click actions.
A full calendar. Less back-and-forth.
Let customers find a time, book a service, and pay through Stripe. Your team sees the appointment and the conversation it came from.
The real ConvertPilot console, with demo data.
Services and staff
Define services with duration, price, add-ons and intake questions, assign staff, and set each person’s schedule and time zone.
Booked from the conversation
The agent offers slots and confirms the booking in the chat, or sends the customer to your booking page.
Payments
Take payment online through your own Stripe account or settle in person. The slot is held while the customer pays, and your cancellation window refunds automatically.
Day view and details
A calendar of the day by staff member, with the customer, the service, the payment state and the conversation it came from.
Booking emails
Confirmation and reminder emails in your branding, with a live preview before you switch them on.
Your team. Working in sync.
Set the hours, shape the experience, and keep an eye on the details. Run the same inbox from your desk or your phone.
The real ConvertPilot console, with demo data. Analytics is available on Premium and above.
Widget customisation
Launcher, colours, corner style, header title, greeting and popular questions, with a live preview as you edit. A WhatsApp button beside the launcher, and a development mode to stage the widget on a live site without showing it.
Installation and FAQ embed
One script tag for the chat, one element for a FAQ section on any page, in sidebar, numbered or card layouts.
Online hours
Your live-chat hours per day, in your time zone. Outside them the widget shows your away message; the agent keeps answering what it can.
Automations by channel
Per channel: AI replies on or off, and who new conversations are assigned to.
Analytics
Conversations, resolution, response times, daily activity, countries, languages, devices and sentiment, on Premium and above.
Mobile apps
Native iOS and Android apps with push notifications for new messages and handoffs.
Make yourself at home
A simple start.
On any website.
Install the Shopify or Wix app, or add one script to your site. Your customers get a chat widget. Your team gets a shared workspace.
- 01
Create your workspace
Name your business and add your website. Your agent starts reading your pages.
- 02
Connect your website
Shopify and Wix install the widget for you. For other sites, copy the loader from Settings → Installation into your site’s custom code.
- 03
Make it yours
Add your knowledge, set your hours, and invite your team. Publish your approved FAQ entries wherever they help.
Installing on a custom website?
Live chat · use your workspace’s instance ID
<!-- ConvertPilot live chat -->
<script
id="convertpilot-widget-loader"
src="https://convertpilot.dudelemon.cloud/chat-frontend-v1/loader.js"
data-instance-id="YOUR_INSTANCE_ID"
async></script>Optional FAQ section
<!-- ConvertPilot FAQ -->
<script src="https://convertpilot.dudelemon.cloud/faq-widget/convertpilot-faq.js" async></script>
<convertpilot-faq instance-id="YOUR_INSTANCE_ID" heading="Frequently asked questions"></convertpilot-faq>Give your team a little more room.
Let AI handle the everyday questions. Be there for the conversations that need you.
Your business. Your voice. One connected inbox.