ConvertPilot vs Crisp: what each one costs, and what the price includes.
Crisp is a strong shared inbox with a generous free tier for chat. The gap is the AI: Crisp Free includes no AI credits, and its first paid plan costs five times ConvertPilot Plus.
Crisp figures read from crisp.chat/en/pricing/ on 15 September 2026. ConvertPilot figures are the current plan table.
Plus, $8.99 a month
AI replies includedMini, $45 a month per workspace
Checked crisp.chat/en/pricing/| Side by side | ConvertPilot | Crisp |
|---|---|---|
| Free plan | Yes: AI included for the first 50 customer messages, chat and email | Yes: chat only, no AI credits, no email inbox |
| First paid plan | Plus, $8.99 a month | Mini, $45 a month per workspace |
| AI on the first paid plan | 250 AI replies per 30 days, included | $5 of AI credits included |
| Email inbox | Every plan, including Free | From Mini |
| Team seats | 5 on Free, 10 on Plus | 2 on Free, 4 on Mini |
| Mobile apps | Every plan | Every plan |
| Why this reply trace on AI answers | Every plan | Not offered |
What Crisp publishes
Crisp, in its own terms.
- Free plan. Free forever: website chat widget, 2 seats, shared inbox, mobile apps. No AI credits. No shared email inbox.
- First paid plan. Mini, $45 a month per workspace, 4 seats, $5 of included AI credits, shared email inbox.
- How the AI is billed. AI is bought as credits; Mini includes $5 of credits.
- Channels. E-commerce integrations on Free; email inbox from Mini.
- Above that. Essentials and above for the full platform.
What ConvertPilot publishes
Four flat plans. No per-reply fee.
Free
50 customer messages, then upgrade, 5 seats
Free
Plus
250 AI replies per 30 days, 10 seats
$8.99 / mo
Premium
1,000 AI replies per 30 days, 20 seats
$17.99 / mo
Enterprise
2,000 AI replies per 30 days, 35 seats
$59.99 / mo
Every plan includes the Why this reply trace, human handoff, bookings with Stripe, and the iOS and Android apps. Full plan table
Where Crisp is the better choice
Crisp has a broader product: campaigns, a knowledge base product, a CRM, chat SDKs for native apps and a status page. If you need a marketing campaign tool inside the same suite, Crisp has one and ConvertPilot does not.
Try the cheaper one first.
The Free plan runs the full AI on website chat and email. Paid plans from $8.99 a month, flat.
Your business. Your voice. One connected inbox.