ConvertPilot vs Crisp: what each one costs, and what the price includes.
Crisp is a strong shared inbox with a generous free tier for chat. The gap is the AI: Crisp Free includes no AI credits, and its first paid plan costs five times ConvertPilot Plus.
Crisp figures read from crisp.chat/en/pricing/ on 15 September 2026. ConvertPilot figures are the current plan table.
Plus, $8.99 a month
AI replies includedMini, $45 a month per workspace
Checked crisp.chat/en/pricing/| Side by side | ConvertPilot | Crisp |
|---|---|---|
| Free plan | Yes: AI included for the first 50 customer messages, chat and email | Yes: chat only, no AI credits, no email inbox |
| First paid plan | Plus, $8.99 a month | Mini, $45 a month per workspace |
| AI on the first paid plan | 250 AI replies per 30 days, included | $5 of AI credits included |
| Email inbox | Every plan, including Free | From Mini |
| Team seats | 5 on Free, 10 on Plus | 2 on Free, 4 on Mini |
| Mobile apps | Every plan | Every plan |
| Why this reply trace on AI answers | Every plan | Not offered |
What Crisp publishes
Crisp, in its own terms.
- Free plan. Free forever: website chat widget, 2 seats, shared inbox, mobile apps. No AI credits. No shared email inbox.
- First paid plan. Mini, $45 a month per workspace, 4 seats, $5 of included AI credits, shared email inbox.
- How the AI is billed. AI is bought as credits; Mini includes $5 of credits.
- Channels. E-commerce integrations on Free; email inbox from Mini.
- Above that. Essentials and above for the full platform.
What ConvertPilot publishes
Four flat plans. No per-reply fee.
Free
50 customer messages, then upgrade, 5 seats
Free
Plus
250 AI replies per 30 days, 10 seats
$8.99 / mo
Premium
1,000 AI replies per 30 days, 20 seats
$17.99 / mo
Enterprise
2,000 AI replies per 30 days, 35 seats
$59.99 / mo
Every plan includes the Why this reply trace, human handoff, bookings with Stripe, and the iOS and Android apps. Full plan table
Where Crisp is the better choice
Crisp has a broader product: campaigns, a knowledge base product, a CRM, chat SDKs for native apps and a status page. If you need a marketing campaign tool inside the same suite, Crisp has one and ConvertPilot does not.
Keep exploring
Related pages.
The pages that follow on from this one.
Product
- PricingFree to start, then from $8.99 a month.
- AI chatbotGrounded in your store, with the reasoning behind every reply.
- Live chatA branded widget that answers from your pages, products and orders.
- Shared inboxEvery channel in one list, one thread per customer.
- Order trackingOrder status, fit and stock, answered from live data.
- BookingsAppointments booked in the chat and paid with Stripe.
Try the cheaper one first.
The Free plan runs the full AI on website chat and email. Paid plans from $8.99 a month, flat.
Your business. Your voice. One connected inbox.