ConvertPilot vs Gorgias: what each one costs, and what the price includes.
Gorgias is the ecommerce helpdesk with the most integrations and the most revenue reporting. It is also priced per ticket and per AI interaction, which is the opposite of a flat plan.
Gorgias figures read from www.gorgias.com/pricing on 15 September 2026. ConvertPilot figures are the current plan table.
Plus, $8.99 a month
250 AI replies per 30 days, includedStarter, $40 a month with AI Agent
Checked www.gorgias.com/pricing| Side by side | ConvertPilot | Gorgias |
|---|---|---|
| Free plan | Yes, no card, no expiry | No; free trial only |
| First paid plan | Plus, $8.99 a month | Starter, $40 a month with AI Agent |
| AI replies on the first paid plan | 250 AI replies per 30 days, included | Automated interactions with a limit, then $1.50 each |
| Overage fees | None; plans are flat | Per ticket and per automated interaction |
| Plan with WhatsApp, Instagram, Messenger | Premium, $17.99 a month | Included on the helpdesk |
| Order and product answers from the store | Every plan (Shopify, Wix) | Yes, Shopify-native |
| Why this reply trace on AI answers | Every plan | Not offered |
What Gorgias publishes
Gorgias, in its own terms.
- Free plan. No free plan. Free trial.
- First paid plan. Starter, $40 a month billed monthly with the AI Agent added (helpdesk $10 plus AI Agent $30).
- How the AI is billed. AI Agent is $1.50 per automated interaction past the plan limit; helpdesk is $0.36 to $0.40 per ticket past the limit.
- Channels. Chat, email and social on the helpdesk.
- Above that. Basic $77 a month billed annually ($90 monthly), 300 tickets, 30 automated interactions; Pro $471; Advanced $1,227.
What ConvertPilot publishes
Four flat plans. No per-reply fee.
Free
50 customer messages, then upgrade, 5 seats
Free
Plus
250 AI replies per 30 days, 10 seats
$8.99 / mo
Premium
1,000 AI replies per 30 days, 20 seats
$17.99 / mo
Enterprise
2,000 AI replies per 30 days, 35 seats
$59.99 / mo
Every plan includes the Why this reply trace, human handoff, bookings with Stripe, and the iOS and Android apps. Full plan table
Where Gorgias is the better choice
Gorgias is the deeper Shopify helpdesk: macros, revenue attribution per ticket, a large app ecosystem, and volume tiers built for brands doing thousands of tickets a month. If you are at that volume, Gorgias is built for it and ConvertPilot is not.
Try the cheaper one first.
The Free plan runs the full AI on website chat and email. Paid plans from $8.99 a month, flat.
Your business. Your voice. One connected inbox.